• Privacy Policy – Shopdox

    At Shopdox, we value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how SHOPDOX PRIVATE LIMITED and its affiliates (collectively referred to as “Shopdox”, “we”, “our”, or “us”) collect, use, process, store, and disclose your personal information through:

    Our website: https://shopdox.in
    Seller portal: https://seller.shopdox.in
    Mobile websites and applications

    (collectively referred to as the “Platform”)

    1. Acceptance of Policy

    By accessing or using the Platform, you agree to the terms of this Privacy Policy, our Terms of Use, and applicable service conditions.

    If you do not agree, please do not use the Platform.

    You also consent to the processing of your personal data in accordance with the laws of India, including applicable data protection regulations.

    2. Definitions of Personal Information

    “Personal Information” includes any data that identifies or can be used to identify an individual, including:

    Name, address, phone number, email
    Login credentials (such as passwords)
    Delivery and billing information
    Profile details and uploaded content
    Any information shared for service delivery
    Any additional data voluntarily provided
    Payment Information

    Shopdox does not store your card, UPI, or banking details.
    All payments are securely processed via trusted third-party gateways such as Razorpay.

    3. Data Controller

    All personal data is collected and controlled by:

    SHOPDOX PRIVATE LIMITED
    in accordance with applicable Indian data protection laws.

    4. Information We Collect
    a) Information You Provide
    Account registration details
    Order and delivery information
    Vendor/product data (for sellers)
    Customer support interactions
    b) Automatic Information

    We may collect:

    IP address
    Device information
    Browser type
    App version
    Location data (with permission)
    c) Communication Data
    Email open confirmations
    Customer feedback
    Support queries
    5. Purpose of Data Collection

    We use your information to:

    Provide and manage services
    Process orders and deliveries
    Facilitate secure payments
    Improve platform performance
    Personalize user experience
    Prevent fraud and misuse
    Conduct analytics and research
    Comply with legal obligations
    Run promotions and campaigns
    6. Consent to Communication

    By providing your contact details, you consent to receive:

    Calls
    SMS notifications
    Order updates
    Promotional offers

    This applies even if your number is registered under DND (Do Not Disturb).

    7. App & Website Permissions

    To enhance your experience, Shopdox may request:

    Location Access
    Detect delivery address
    Improve delivery accuracy
    Enable location-based services
    Storage / Gallery Access
    Upload product images (for sellers)
    Upload profile pictures
    Microphone Access (Future Use)
    Voice-based features (if enabled later)

    You can manage permissions anytime in your device settings.

    8. Cookies & Tracking Technologies

    We use cookies to:

    Improve user experience
    Remember preferences
    Analyze traffic and usage
    Deliver relevant content

    Disabling cookies may affect functionality.

    9. Sharing of Information

    We do not sell or rent your personal data.

    We may share information:

    With trusted service providers
    With affiliates and partners
    For legal compliance
    During mergers or acquisitions

    All sharing is secure, limited, and purpose-driven.

    10. Data Security

    We follow industry-standard practices including:

    SSL encryption
    Secure servers
    ISO/IEC 27001-aligned safeguards

    However, no system is 100% secure. Users are responsible for protecting their login credentials.

    11. Children’s Privacy

    Shopdox services are intended for users aged 18 years and above.

    We do not knowingly collect data from minors without parental supervision.

    12. Third-Party Links

    Our Platform may contain links to third-party websites.

    Shopdox is not responsible for their privacy practices.
    Users should review their policies independently.

    13. Right to Erasure (Right to be Forgotten)

    You may request deletion of your personal data by contacting:

    📧 shopdoxindia@gmail.com

    Requests will be processed subject to legal and regulatory requirements.

    14. Legal & Regulatory Disclosure

    We may disclose information when required by:

    Law enforcement agencies
    Government authorities
    Legal proceedings
    15. Updates to This Policy

    This Privacy Policy may be updated from time to time.

    Changes will be posted on the Platform.
    Continued use of the Platform implies acceptance of the updated policy.

    16. Contact Us

    For questions, concerns, or grievances:

    📧 shopdoxindia@gmail.com